Payment Policy

Card payments handled in a direct, orderly way.

This policy explains when fees become due, how card payments are taken, how receipts are issued, and how failed or duplicate charges are handled.

1. Payment methods

Liaison accepts secure card payment online for the case assessment and for the Liaison Mandate. The desk may also issue an invoice where agreed in writing.

2. When fees become due

The case assessment fee is due before assessment work begins. The mandate fee is due once Liaison accepts the matter for mandate and before mandate work begins, unless the desk confirms another arrangement in writing.

3. What happens after payment

Payment confirmation, receipt generation, and case or matter reference creation follow the payment event. The desk then opens the relevant stage of work and confirms any immediate document or timing requirements.

4. Invoicing

Where invoicing is used, payment instructions, due date, and the applicable stage are stated on the invoice. Unless stated otherwise, the service does not begin until cleared funds are received.

5. Failed or duplicate payments

Failed authorisations do not create service commencement. Duplicate card charges or evident processing errors are investigated and corrected. The Refund Policy deals with actual fee treatment once the relevant stage has begun.

Card payments handled in a direct, orderly way.

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