Refund Policy

Refund treatment, stage by stage.

This policy keeps the fee treatment consistent with the structure stated across the site.

Refund schedule

Complimentary Call

No fee

Case Assessment

AED 2,000

Liaison Mandate

AED 18,000

No fee is charged, so no refund question arises.

The assessment fee pays for the assessment itself. It is refundable where a payment is taken in duplicate, charged in clear error, or where Liaison elects not to commence the assessment after payment.

Once assessment work or assessment enquiries have begun, the assessment fee is treated as earned for that stage.

If the mandate fails, AED 8,000 is returned and a full correspondence-and-evidence report is provided. If the mandate succeeds and saves the client more than the fee, the fee is retained.

For this policy, a mandate is treated as failed where Liaison concludes the mandate without securing a practical result that exceeds the mandate fee.

Separate issue